Retail Workbook 12, Instructor Edition

Retail Workbook 12

Course Specifications

Course Number: CCT–134_rev4.0

Course Length: Self-study or classroom training

Course Description

Course Objective: The learning objectives for Retail Workbook 12 are listed below. They have been developed to guide the user to the core issues covered in this book.

The objectives of this book are to help the user:

  • Organize and maintain supplies
  • Organize the stockroom and storage areas
  • Clean selling and customer service areas
  • Report the need for repairs or replacements
  • Arrange merchandise
  • Maintain displays according to company guidelines
  • Relay customer feedback
  • Dismantle and replace displays

Course Content

Part 1: Making a Good First Impression

Part 2: Keeping Clean and Tidy

Part 3: Organizing Inventory and Merchandise

Part 4: Maintaining Traffic Areas and Lighting

Part 5: Arranging the Merchandise

Part 6: Maintaining Displays

Part 7: Seeking and Obtaining Customer Feedback

Part 8: Dismantling Displays

Appendix